Empathy-Driven Leadership eLearning

This course dives deep into Empathy-Driven Leadership and how to create a more agile and resilient organization, a culture of curiosity and growth, and better products and services as a result.

Roles: Analysis, Instructional Design, eLearning Development

Tools: Articulate Rise 360, Canva

Target Audience: Adult Instructors for Bootcamp Programs

Process

Managers at the organization requested improved performance amongst their staff. They needed a resourceful, low budget solution.

Identified Organizational Needs and Goals with SMEs
Focus Groups with Instructors and Managers
Narrow Down the Problem, Identify Goals and Create Measurable Evaluation Metrics
Create Storyboard
Develop the eLearning in Articulate 360

Instructional Design

Organizational Business Needs

The organization wants leaders equipped to handle managing classrooms and staff in a hyper-growth environment with frequent changes in resources. Leaders feel stressed, emotionally charged, and overwhelmed. As a result, they receive negative student ratings in peer to peer feedback and surveys.

Organizational Goals

Improved retention in leadership and lead instructors
Improved scores on employee engagement survey for job satisfaction and the ability to perform the job
Improved scores on manager-instructor relationship
Improved instructor scores on student surveys
Better student outcomes as a result of happier and more engaged employees

Constraints

External

Stress outside of work
Subjective student ratings based on favorite teachers, not program or teacher effectiveness
Economic challenges ( a fear of losing a job or not able to get a job)

Internal

Reduced staffing and resources
Lack of time to practice and apply skills
Overwhelm with student issues
Frequent restructuring and organizational change
Motivation to change behavior due to bias

Gap Analysis

Knowledge & Skills Needed for Instructor Success

Gaps in Current Instructor Performance

Knowledge gaps

How to facilitate and foster meetings and classrooms for inclusive anti-racism collaboration

Mindfulness body awareness techniques & resourcing in the body instead of absorption

Skills gaps

Practicing facilitating for inclusive anti-racism collaboration

Practicing body-based resourcing and other techniques

Practicing and developing empathy

Behaviors/actions:

Use resourcing and other techniques during times of stress to de-escalate

Be able to identify emotions and choose action step during emotionally charged situations

Manage a classroom with ease

Environment

Create an environment where leadership and instructors feel confident in their facilitation skills and have time to practice them

Motivation

Rewards instructors with higher evaluation over an annual basis with conferences, monetary rewards, or additional vacation time

Reinforcement

Time and consistent practice with effective feedback from peers and managers.

Nudges for mindfulness practice

Reserved time for mindfulness practice

Why Are The Gaps Not Filled?

Focus Groups with lead instructors show that:

Instructors are not motivated to improve. They are not rewarded for higher performance or chastised for lower performance.
Hypergrowth leads to little time for improvement and practice.
Inconsistent feedback leads to an inability to quickly and efficiently deliver iteration on classroom management.
Instructors feel overwhelmed and emotionally distraught when it comes to any changes. It takes over their whole nervous system, and they are unable to complete their job or remain happy over time.

Program Participants

This program is for 50+ lead instructors over several locations.

The constraints for our participants:

Limited time and time away from students
Challenging space to practice since students are constantly reviewing and analyzing, so the stakes feel high for instructors to try new things

Evaluation

Method of Measurement

Employee engagement surveys
Instructor evaluations
Student engagement surveys
Retention rates

Desired Program Outcomes

Improvement in manager evaluation on employee engagement surveys
Improvement of employee engagement surveys about job satisfaction
Improvement of instructor evaluations on student engagement surveys
A decrease in leadership turnover

Recommended Method

Weekly Google Forms survey Collection for student engagement
Monthly Google Forms survey for employee engagement with feedback in 1:1 with manager
Monthly teacher observation by a specialist with a feedback session
Monthly self-performance assessment

eLearning Development

I created this course in Articulate Rise 360 with the support of image creation on Canva. I choose this authoring tool due to its accessibility and readability on all devices so users can access it anywhere, anytime.

Several elements were used in the development to increase engagement such as videos, interactive gifs created in Canva, branch scenarios.

Page updated

Google Sites

Report abuse